Multi-Subsidiary Customer Feature Limitations
Following are limitations in the Multi-Subsidiary Customer feature:
■ Incompatible Features:
□ SuiteBilling (formerly Advanced Subscription Billing)
□ Billing Accounts
□ Consolidated Payments
□ Mini EU One Stop Shop (MOSS)
Important: Incompatible features cannot be enabled when the Multi-Subsidiary Customer
feature is enabled. The Multi-Subsidiary Customer feature cannot be enabled when
incompatible features are enabled.
■ Unsupported Functionality:
□ Credit Limit per Subsidiary
□ Customer Center (supports data related to the primary subsidiary only)
□ Customer Dashboard
□ My Account connected to SuiteCommerce
NetSuite OneWorld Guide
Assigning Subsidiaries to a Customer 43
■ Limited Functionality:
□ Customer specific budgets can be created only for the primary subsidiary of the customer
□ Communication subtab on the customer record
Messages, Activities, Files, and User Notes added to the customer record are available only for the
primary subsidiary.
■ Tax Limitations:
□ All tax information from the customer record is defaulted only to the primary subsidiary and
ignored when a secondary subsidiary is selected.
□ On the Financial subtab on the customer record, the Tax Rounding fields are applied to all of the
subsidiaries to which the customer is assigned.
□ On the Financial subtab on the customer record, the value in the Tax Item field is the default for the
primary subsidiary only. For a customer with a default tax item, the tax engine attempts to return
that tax item and does not perform an additional tax lookup. However when a secondary subsidiary
is selected, the default tax item is ignored and a tax lookup is performed.
□ The PST Exempt and Taxable fields on the customer record are inverse to each other even though
both fields are never visible on the record at the same time. When you set one field to True, the
other field is automatically set to False.
Note: The PST Exempt (Taxable) field is visible on the customer record only when the
customer falls under a Canadian nexus.
■ Unsupported Transactions:
□ Issue Tegata
□ Pay Tegata
■ Technical Limitations:
To ensure that dynamic mode scripts and workflows perform as expected, the selected entity or
customer (depending on the transaction) determines the default subsidiary