We have the following scenario we would like help on. We have a customer on a specific price level e.g. 1. Trade. They also have pricing under the financial tab, and sometimes they may have a price set on a price group or individual product at a price level, that doesn’t have a value. e.g. on item ABC132 there may be no price set on the F level, however the customer is set on F level pricing for that item on the customer record. In this instance, when we enter a transaction, the price is defaulting back to Base price, not 1. Trade price. Can anyone help explain why please?

You really should make sure your items are priced correctly, but if you want to set a price that is missing, why not just use “Custom” Price level?