AK47
04/15/2026, 1:21 PMCeligo AI
04/15/2026, 1:21 PMAI generated answer (using internal Slack threads):Based on the conversations provided, it does not appear that NetSuite automatically cancels a sales order if the credit card is declined. The system allows for a lot of customization and flexibility in handling different scenarios. For instance, one user mentioned the possibility of writing a customization that would find all sales orders at high risk of not fulfilling within a certain timeframe and perform a credit card reversal on those orders without canceling the sales order. However, it's important to note that the payment isn't posted until the sales order is billed. If you are not always fulfilling immediately this could be an issue. Also, if you select the payment method "Credit Card" on a Sales Order, it creates a Cash Sale (CS) instead of an Invoice. Cash Sales are booked immediately and they don't have a billing status of Open - so once billed it's all good. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
04/15/2026, 1:21 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.83416748
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.833251953
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.832702637
Celigo AI
04/15/2026, 1:21 PM