AK47
04/15/2026, 1:20 PMCeligo AI
04/15/2026, 1:20 PMAI generated answer (using internal Slack threads):Based on the information extracted from the Slack threads, a cancelled sales order in NetSuite cannot be reopened or restored. This is different from a closed sales order, which can be reopened. If a sales order has been cancelled, the only option is to recreate the order or make a copy of the sales order. This information is confirmed by NetSuite Help Answer ID: 23563 and Enhancement 28338. In the context of a sales order being cancelled due to a rejected payment, the same rule applies. The sales order cannot be reopened once it has been cancelled. Instead, a new sales order would need to be created or a copy of the cancelled sales order would need to be made. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
04/15/2026, 1:20 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.847045898
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.826782227
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.820068359
Celigo AI
04/15/2026, 1:20 PM