Brian S

03/03/2022, 11:03 PM
I have some users who have started seeing the body of the email default to showing source HTML when they forward an email in NetSuite. They are only reporting this when forwarding, and it's the body (not attachments). Has anyone else come across this, and any ideas why?

Samantha Preston

03/04/2022, 3:54 PM
Security protocol possibly?? We have some clients that this happens to and it had something to do with the emails changing from HTML to Basic when emailing - so they no longer see the data or pictures, they see the code.