Jyothsna
09/22/2025, 9:16 AMCeligo AI
09/22/2025, 9:16 AMAI generated answer (using internal Slack threads):To navigate to the "Support" role in NetSuite, you need to follow these steps: 1. First, you need to have the "Support Administrator" role or the "NetSuite Support Center" role assigned to your user account. This can be done by an administrator in your organization. 2. Once you have the necessary role, you should be able to see the "Support" tab in the classic center of NetSuite. 3. If you can't see the "Support" tab, it might be because the role hasn't been properly assigned or there might be some other issue with your account. In this case, you should contact your administrator. 4. If you are an administrator and you're trying to give a user access to the NetSuite support site only, you can try assigning them the "Employee Center" role. 5. If you want to submit a support case, you need to be set as one of your NetSuite account's Authorized Contacts. Once you are an Authorized Contact, you should be able to see the "Submit a Case" option. 6. To manage Authorized Contacts, you need to go to the "NetSuite Account Center" on the support overview. Note that there can only be 3-4 Authorized Contacts per account. Please note that the "Support" role is not a role that you can log in as. It just adds the support tab to the center. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
09/22/2025, 9:16 AMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.845153809
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841064513
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839660645
Celigo AI
09/22/2025, 9:16 AM