HOW CAN I SUBMIT A SUPPORT TICKET IN NETSUITE TO GET HELP ON 2FA

AI generated answer (using internal Slack threads):

To submit a support ticket in NetSuite for help on 2FA, you need to be set as one of your NetSuite account's Authorized Contacts. Once you are an Authorized Contact, you will be able to see the "submit a case" option and put one through. Here are the steps to follow: 1. You need to have the "Support" role in your NetSuite account. If you don't have it, you can assign it to yourself if you are a NetSuite admin. 2. Once you have the "Support" role, go to the "NetSuite Account Center" on the support overview. This is where you manage Authorized contacts. 3. If you can't log in to the NetSuite Account Center, then someone with access will need to add you as a contact on your company's NetSuite customer account. 4. Once you are added as a contact, you can be marked as "authorized" to submit cases. Please note that if you are having trouble with 2FA, you may need to reset the 2FA of the particular user. You can do this by navigating to Setup -> Users / Roles -> User Access Reset Tool. Here you can enter the email address of the user and select Reset 2FA settings. This will prompt the user to reinitiate the 2FA authentication once they enter their password. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

how to navigate to "support" role in netsuite?

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