Here’s a new one….a user who has not visited the s...
# suitecommercek
kkennedydesign
07/09/2020, 7:08 PMHere’s a new one….a user who has not visited the site in a while gets “Your password expired due to Inactivity…” The password reset then doesn’t work. We found this happening in a sitebuilder site, but wondering if this is something new and perhaps also applies to suitecommerce/suitecommerce advanced sites
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ANHE
07/09/2020, 7:36 PMHow long is "in awhile"? Is it maybe related to the increased password strength updates for customer center access?
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kkennedydesign
07/09/2020, 8:27 PMMy customer reported that it has been happening to their customers who have been inactive for many months….so possibly related. I would expect an expired session not an expired password. Thought maybe someone in the know might respond for sure.
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Robert Samuels
07/09/2020, 9:22 PMRobert Samuels
07/09/2020, 9:22 PMNot all users registering on your website remain active customers. Passwords expire for web store customers who meet either of the following criteria:
• The customer has not logged in within the previous three years.
• It has been more than 90 days since the customer registered a login name and created a password, and the customer never logged in again.
If such a customer attempts to log in, they receive an error message that their password has expired. They can create a new password using the standard ‘forgot password’ functionality.
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kkennedydesign
07/10/2020, 1:56 PMThank you so much for the clarification! I will pass this info along.