Hi all,
I have an issue with login for checkout.
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# suitecommercek
Kevin Kelly
06/04/2020, 9:46 PMHi all,
I have an issue with login for checkout.
Currently when you go to check out, after signing in you are brought back to the homepage instead of the next step in the checkout process.
How can I fix this issue?
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PabloZ
06/04/2020, 9:48 PMHmmm never heard of that, but let's see
1. SCA Version
2. Screenshot of your touchpoints
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Kevin Kelly
06/04/2020, 9:50 PMI am using SCA 2019.1
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PabloZ
06/04/2020, 9:50 PMyour screenshot is missing the right column
PabloZ
06/04/2020, 9:50 PMwhich is exactly what i needed to see the most
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Kevin Kelly
06/04/2020, 9:51 PMwhich one, only have 3 columns here, though
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PabloZ
06/04/2020, 9:51 PMohhhh
PabloZ
06/04/2020, 9:51 PMlol that might be it then
PabloZ
06/04/2020, 9:51 PMlet me show you how it should look, just a sec
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Kevin Kelly
06/04/2020, 9:51 PMokay
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PabloZ
06/04/2020, 9:52 PMmessage has been deleted
PabloZ
06/04/2020, 9:53 PMoh you're not on the same screen. sorry, i meant the screenshot at SSP Applications
PabloZ
06/04/2020, 9:56 PMI'm looking at your live site, it seems i might have hit the spot
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Kevin Kelly
06/04/2020, 9:57 PMmessage has been deleted
Kevin Kelly
06/04/2020, 9:58 PMmessage has been deleted
👀 1
Kevin Kelly
06/04/2020, 9:58 PMCould you let me know what might be a problem?
Kevin Kelly
06/04/2020, 9:59 PM@PabloZ here's the screenshots
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PabloZ
06/04/2020, 10:02 PMok can you edit them and make them look like mine? for some reason your site is not showing is=XXX and so the site doesn't know your intention is to check out and takes you to myaccount after login
PabloZ
06/04/2020, 10:02 PMJust the right column, the parameters one
PabloZ
06/04/2020, 10:02 PMmake sure it looks exxactly as mine
PabloZ
06/04/2020, 10:02 PMonly the checkout.ssp should have parameters and they should be is=login or is=checkout or is=register
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Kevin Kelly
06/04/2020, 10:04 PMso you mean remove all other parameters except checkout.ssp?
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PabloZ
06/04/2020, 10:05 PMyes. and if you can just also clear those and write them again just in case, that would be good too
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Kevin Kelly
06/04/2020, 10:06 PMokay, let me try
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PabloZ
06/04/2020, 10:07 PMsee how they are missing from any response? that's really odd
PabloZ
06/04/2020, 10:07 PM(the parameters)
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Kevin Kelly
06/04/2020, 10:08 PMyeah
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PabloZ
06/04/2020, 10:08 PMthey should be coming like this:
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Kevin Kelly
06/04/2020, 10:10 PMmessage has been deleted
Kevin Kelly
06/04/2020, 10:11 PMI have removed all other parameters except checkout.ssp
Kevin Kelly
06/04/2020, 10:11 PMis it correct?
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PabloZ
06/04/2020, 10:11 PMnope. please look at my screenshot for reference
PabloZ
06/04/2020, 10:12 PMthere are 3 lines that need parameters
PabloZ
06/04/2020, 10:12 PMRegister
Login
Proceed To Checkout
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Kevin Kelly
06/04/2020, 10:12 PMthanks
Kevin Kelly
06/04/2020, 10:13 PMmessage has been deleted
Kevin Kelly
06/04/2020, 10:14 PMhow does it look like?
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PabloZ
06/04/2020, 10:14 PMyup
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Kevin Kelly
06/04/2020, 10:14 PMdo I need to reactivate theme and extension to take effect?
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PabloZ
06/04/2020, 10:14 PMnope
PabloZ
06/04/2020, 10:14 PMis it saved now?
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Kevin Kelly
06/04/2020, 10:14 PMyep
Kevin Kelly
06/04/2020, 10:15 PMgo to dev.batterytender.com
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PabloZ
06/04/2020, 10:15 PMoh i was looking at prod
PabloZ
06/04/2020, 10:15 PM🙂
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Kevin Kelly
06/04/2020, 10:15 PMyeah, I am working on sandbox
Kevin Kelly
06/04/2020, 10:15 PMKevin Kelly
06/04/2020, 10:15 PMurl here
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PabloZ
06/04/2020, 10:16 PMok they look good
PabloZ
06/04/2020, 10:16 PMcan you run a test ?
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Kevin Kelly
06/04/2020, 10:16 PMokay
Kevin Kelly
06/04/2020, 10:17 PMawsome
Kevin Kelly
06/04/2020, 10:17 PMit worked
Kevin Kelly
06/04/2020, 10:17 PM🎉
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PabloZ
06/04/2020, 10:17 PMcool you better fix prod now then 😄
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Kevin Kelly
06/04/2020, 10:17 PMsure
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PabloZ
06/04/2020, 10:17 PMit has the same issue
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Kevin Kelly
06/04/2020, 10:17 PMthanks a lot for your great support
Kevin Kelly
06/04/2020, 10:17 PM👍👍👍👍👍👍👍👍👍👍
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PabloZ
06/04/2020, 10:17 PMyou're welcome
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Kevin Kelly
06/04/2020, 10:18 PMThanks, again, Will reach you out again if I have problems 🙂
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