How to generate RMA for non inventory item

AI generated answer (using internal Slack threads):

To generate an RMA (Return Merchandise Authorization) for a non-inventory item, you can follow the same process as you would for an inventory item. However, you need to ensure that the item is marked as a non-inventory item in your NetSuite system. Here are the steps to create an RMA: 1. Navigate to the Returns page in NetSuite. 2. Click on 'Create New' to start a new RMA. 3. Select the customer from whom the item is being returned. 4. In the Items section, select the non-inventory item that is being returned. 5. Fill in the necessary details such as quantity, reason for return, etc. 6. Save the RMA. Please note that when you are dealing with non-inventory items, the stock will not be affected. This is because non-inventory items are not tracked in the inventory. If you want to automate the process of closing an RMA when the Item Receipt (IR) was created for all the items, you can create a workflow or a script. A workflow can be triggered based on a saved search that returns the RMAs to be closed. This workflow can be scheduled to run every 30 minutes or as per your requirement. If you are dealing with a situation where Credit Memos are affecting inventory, you can use non-inventory items on Credit Memos or create the Credit Memo from a Return Authorization if Inventory Items are on the Credit Memo. Another workaround is to create a 0 QTY Credit Memo with a value. You can bring your inventory item on the Credit Memo, set the quantity to 0, then override your amount field to whatever the amount should be. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******