I sent an email from NetSuite, but the recipient did not receive it. The status in NetSuite shows as "Sent".

AI generated answer (using internal Slack threads):

Based on the conversations, there could be several reasons why an email sent from NetSuite shows as "Sent" but the recipient did not receive it: 1. Spam Filters: The recipient's email server might be identifying the email as spam and filtering it out. This could be due to the email coming from a strange looking address or appearing as a spoofed address. Setting up DomainKeys Identified Mail (DKIM) can help reduce the chances of the email being identified as spam. 2. Email Server Issues: There could be issues with the recipient's email server. It's recommended to reach out to the recipient's tech support to see if the email is getting caught in filters or if there are any other issues with their email server. 3. NetSuite Server Issues: There could be issues with the NetSuite servers that are preventing the emails from being sent. However, this is less likely if the status in NetSuite shows as "Sent". 4. Email Address Issues: There could be issues with the specific email address that is not receiving the emails. It's recommended to send test emails to the address to see if they are received. If not, it might be necessary to recreate the email address. Remember, you can also do a saved search for deliverable emails in NetSuite to see what emails have been sent. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******