How do I remove the order total promotional credit from a credit memo? There is no line item shown

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that removing the order total promotional credit from a credit memo is not directly possible as it is not a line item. However, you can create a workaround by using a workflow or SuiteScript to set the promotional credit to zero upon the creation of the credit memo. Here is a general idea of how you can do it: 1. Create a workflow that triggers upon the creation of a credit memo. 2. In the workflow, add an action to set the field value of the promotional credit to zero. Please note that this is a workaround and might not be the cleanest solution. It's always recommended to test this in a sandbox environment before implementing it in a live environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******