I have a sales order that a customer put in with a $600 off the order total promotion code applied. This customer needed a return authorization and credit memo, but a % of the credit memo is being remove due to the promotion code. How do I remove the promotional code from the credit memo?

AI generated answer (using internal Slack threads):

To remove the promotional code from the credit memo, you would need to manually adjust the credit memo. Here's how you can do it: 1. Open the credit memo that was created for the return authorization. 2. You will see a line item for the promotion code that was applied to the sales order. This line item is reducing the total amount of the credit memo. 3. Delete this line item from the credit memo. This will remove the promotional discount from the credit memo and increase the total amount of the credit memo to the full amount of the return authorization. 4. Save the changes to the credit memo. Please note that this will not affect the original sales order or the return authorization. The promotional code will still be applied to the sales order, and the return authorization will still show the full amount of the return. This only changes the amount of the credit memo that is issued to the customer. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******