Hi All, We’ve built a custom record in Netsuite. The record is used for new engineering requests. Similar to the built in functionality for support cases, NS allows the user that support cases is assigned to, to receive an update email whenever the case is updated. Our Eng team wants the same thing. Whoever creates that record, whenever it gets updated they get an automated email telling them what’s been updated and by who. This request seems impossible to track and just too tedious to accomplish since just building a saved search and loading on everyones DashBoard would be easier. Anyone have any creative idea on how to tackle this request?

What about using a workflow and using dynamic fields for who to email based on edit/view and conditions on the status fields be updated?

Userevent ? OldRecord vs newRecord ? Only the fields that do get changed will appear the object. So I hope you don't have too many fields in that record. Otherwise you will have to place too many validations. Create the email body in the userevent itself for the mail.