Hey there - we've moving one of our business units from one CRM (boostr) to Netsuite and trying to export/import email messages. The emails from boostr are threaded, butwhen we import them into Netsuite the content is jumbled into one block of text. We've been in touch with boostr, and they made a tweak which made it import slightly better, but we're still getting this. Any suggestions? Thanks!

It looks like the HTML has been stripped off and replaced with spaces. If the messages are threaded they should return a message object with an array of each message thread.

You're right about the HTML tags. The vendor stripped them for us to see if that would help. The example above is an example of that. In the export you can see that the emails are threaded, but when imported into Netsuite they're all jumbled. This example below is from the original export, which had the HTML tags when imported - visually it looks even worse. But neither version is acceptable to use to reply to a customer from inside of Netsuite. We're looking into alternatives to csv import to see if we can keep the threading.