Has anyone run into the issue with their demo account security question not matching what is documented? Grandmother's maiden name is not accepting name, "name", or NAME.

They were having issues with demo accounts last week, I couldn't even log in. I would suggest responding to the email you received with the credentials. They ultimately had to create a new account for me and send new credentials.

Ugh. The problem is that it's complicated. We have a pending contract with NetSuite and I was hired on as an admin. My boss, understandably, wants me training in so I'm not spinning in my chair staring at the ceiling. Well, you can't get a NetSuite training course without an account number. So a sister company purchased a license on our behalf, per their recommendation. Now support can't help us. Our rep is working on it (at least she's responsive), but I figured it was one of those dumb netsuite things where it's affecting a bunch of people.

Hmm... very complicated! haha This is probably a stupid question, but I see you said you tried "name" and NAME, but did you try name with and without the quotes?

I did haha. "What silly combination might be responsible for this?"

Weird. We have seen where this happens when the user didn't set up the questions initially. So the system makes it looks like there should be a correct answer, but there never will be and evenutally the user gets locked out forcing an Admin to reset their password and remind them that security questions are a necessary evil.

If you are taking the NS training classes - why can't you just take the classes while you wait for NS to fix your login?

I've watched all of them, it was largely review. Before this, I have 4 years of NS Consulting experience. I really want the demo environment so I can import a few hundred rows of our old CRM's data so I can start handholding and making decisions with our management team.