A vendor overpaid on one of our bills and is askin...
# generals
Sean
08/27/2020, 5:50 PMA vendor overpaid on one of our bills and is asking to issue a credit memo. As far as I know, theres no way to generate a credit memo out of the unapplied portion of a payment correct? It just sits there unapplied and they can apply it to the next invoice to reflect a discount.
j
Jon Kears
08/27/2020, 10:52 PMI'm a bit confused by terminology
A vendor doesn't pay you, you pay them
So is this a customer? Or is it both?
Jon Kears
08/27/2020, 10:53 PMIf one party has received too much cash then a credit note won't solve the issue as that goes the same way as a payment. you should just be able to refund the money without raising another document (sounds like one of the parties has the wrong number entered for the invoice)
s
Sean
08/27/2020, 10:53 PMApoligize, was juggling multiple scenarios. Customer* overpaid
Sean
08/27/2020, 10:53 PMSo we invoiced a customer, customer overpaid.
j
Jon Kears
08/27/2020, 10:54 PMah - then you definitely don't want to issue a credit note, as that will make their balance more negative
You should just be able to issue them a refund if they want the cash back immediately
s
Sean
08/27/2020, 10:55 PMRight, so thats the confusing bit. Customer doesn't want the cash, just wants something that states they have a credit for the overage.
j
Jon Kears
08/27/2020, 10:56 PMissue them a statement then
Jon Kears
08/27/2020, 10:56 PMthat should show they have a negative balance
Jon Kears
08/27/2020, 10:56 PMprobably worth sending a statement with their next invoice too, otherwise they might just blindly pay the full amount (Unless your invoice template shows "amount outstanding" - most don't)
s
Sean
08/27/2020, 10:56 PMThat's what I told our team, but they're insisting that they've been able to turn an unapplied payment into a credit memo....which I've never heard of
j
Jon Kears
08/27/2020, 10:58 PMyeah that doesn't make any sense.
You could raise an invoice for the difference (overpayment), then issue a new credit memo (credit of overpayment), but it seems a lot of work to get exactly the same balance
s
Sean
08/27/2020, 10:59 PMYeah, i thought about that, but that just seemed to induce more confusion. Thanks for confirming my suspicions though! 🙏
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