hi guys, we have a frontend SFCC connected via Cel...
# generala
Amtoj
07/16/2020, 8:54 PMhi guys, we have a frontend SFCC connected via Celigo to Netsuite. Lately we started experiencing a problem where the full gift card money is not captured by Netsuite. NS will randomly not charge a customer a dollar or two. not sure where to even go and start looking for a solution? any help will be greatly appreciated.
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matt.graney
07/16/2020, 11:02 PMHi @Amtoj, I’m with Celigo and wanted to be sure that, if you think this is actually being caused by the integration, that you’ve raised a Support ticket, etc. I may be able to help drive it forward through those channels.
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Amtoj
07/17/2020, 9:49 PMhi @matt.graney i just opened up a case with Celigo support since it seems to be a integration issue
Amtoj
07/17/2020, 10:08 PMticket number is 63034
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matt.graney
07/18/2020, 1:49 AMThanks @Amtoj, I will take a look
matt.graney
07/20/2020, 5:58 PMHi @Amtoj I see you’re working with Stein, you’re in good hands there.
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Amtoj
07/20/2020, 7:20 PMThanks Matt, hopefully this gets resolved soon. appreciate you lending a helping hand.