By default the Case Message field (id: incomingmes...
# generalc
cja
07/15/2020, 4:08 PMBy default the Case Message field (id: incomingmessage) is hidden in view mode even if it is set when the case is created. When I edit the case I can see it. It's also not mentioned in the system notes when it is set.
This seems stupid. How can I make it visible in view mode? (On the form, it is set to be visible all the time, as far as I can see.)
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David Roberts
07/15/2020, 4:59 PMIf I understand your question correctly, I think you just need to toggle your view under Messages to Case Default. Hope that helps.
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cja
07/15/2020, 6:19 PMHi, thank you for your reply. I meant this
cja
07/15/2020, 6:20 PMAnd I don't have a Messages list like in your screenshot, not on any of the subtabs
cja
07/15/2020, 6:27 PMSorry, it was permissions. I'm a fool
💡 1
cja
07/15/2020, 6:28 PMToo used to working as Administrator but I have a newish customer where I suggested that I use the Developer role instead...
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David Roberts
07/15/2020, 6:37 PMAh, right on! Always nice when its an easy solution. Cheers!