This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

just checked workflows... nothing there. the attachment says its html

I dont know this for sure but *maybe* checking the "to be emailed" on the item fulfillment would override that accounting setting. Maybe do a test IF and see if checking the to be emailed checkbox makes the email send (sending it to yourself of course)

Lastly - emails could also be set to send via a script. Not sure if you use scripts or have had anyone enable one for you/your company to do this

thank you for the info... looks like it was the first case