<@UKH9DNTA4> We are experiencing the same thing la...
# generalw
wes_w
05/13/2020, 1:34 PM@Jordan Fitch We are experiencing the same thing lately. Are you on the same mail server as us? We are on nmail004.na3.netsuite.com We are getting errors like: 'Your access to this mail system has been rejected due to the sending MTA's poor reputation' and 'Your access to submit messages to this email system has been rejected.' We have had DKIM set up for years, so I don't think that's the issue.
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KevinJ of Kansas
05/13/2020, 2:22 PMDo you have a DMARC config as well?
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Jordan Fitch
05/13/2020, 2:37 PMyes that is the same server as us. I checked all our SSL, DKIM, etc. and everything seems to be fine so not sure what the issue is. I sent a case into Netsuite so we will see what they say.
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Esteban Damazio
05/13/2020, 5:00 PMHello everyone
I've been getting this message:
Persistent Transient Failure: Delivery not authorized, message refused.
I've been reading a bit and it points out that this an issue on the receiver side, but it says that it usually means "low ip reputation". Has anyone got this log on an email message?
I'm not quite sure if this is a misconfiguration in NetSuite or if it has nothing to do with the account but with the client who's receiving the message. Any feedback on this would be appreciated. Thank you very much in advance for your help
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KevinJ of Kansas
05/13/2020, 5:09 PMFeedback is same as others - there's a defect on the NS side right now. Open a case and get yourself attached to it.
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Esteban Damazio
05/13/2020, 5:10 PMThank you @KevinJ of Kansas. Will do.
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jen
05/13/2020, 5:59 PMWe have the same thing. Do you have the defect number by any chance @KevinJ of Kansas ? They are saying the issue is on our end but we do have DMARC/DKIM/SPF set up already.
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KevinJ of Kansas
05/13/2020, 6:01 PMI do not - someone else posted that NS had a defect open because of something on their end
KevinJ of Kansas
05/13/2020, 6:01 PM@dansteg was posting around it
KevinJ of Kansas
05/13/2020, 6:01 PMmaybe Dan can provide the defect number?
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jen
05/13/2020, 9:17 PM584941 (its a U3)
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dansteg
05/15/2020, 8:16 PM@KevinJ of Kansas It looks like we're dealing with this issue again today. @jen is correct Defect # 584941. They had also asked me to change my SPF record to include just sent-via.netsuite.com instead of mailsenders.netsuite.com and sparkpostmail.com What does everyone else have in their SPF records?
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jen
05/15/2020, 8:28 PMv=spf1 include:<http://_spf.google.com|_spf.google.com> include:<http://mailsenders.netsuite.com|mailsenders.netsuite.com> include:<http://sent-via.netsuite.com|sent-via.netsuite.com> ~alljen
05/15/2020, 8:28 PMThey had me set up DMARC too
jen
05/15/2020, 8:29 PMv=DMARC1;p=none;pct=100;rua=mailto:<myemailaddress>k
KevinJ of Kansas
05/15/2020, 8:31 PMDMARC is what normally gets NS to stop yelling at me that it's not completely configured for a client.
KevinJ of Kansas
05/15/2020, 8:32 PMi.e. DKIM by itself isn't enough.
KevinJ of Kansas
05/15/2020, 8:32 PMHas it gotten better since setting that up Jen?
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dansteg
05/15/2020, 8:49 PMThey said that sent-via.netsuite.com should also include the mailsenders.netsuite.com now I'm not so sure. Also I just got an email about 10 minutes ago that they have moved us to a Bulk email service, which should resolve the issue... hmmmmm
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KevinJ of Kansas
05/15/2020, 8:51 PMthat does *definitely not sound right
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