Has anyone had an instance where To Be Emailed = T...
# generalz
Zareen
05/08/2020, 4:42 PMHas anyone had an instance where To Be Emailed = T and an email was present but when the invoice was approved it did not get emailed out?
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KevinJ of Kansas
05/08/2020, 4:43 PMAs in no message was generated at all, or that the email was not received?
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Zareen
05/08/2020, 4:50 PMNo message was generated at all
Zareen
05/08/2020, 4:50 PMNothing under the communications tab
Zareen
05/08/2020, 4:51 PMA CSV Import was done to bulk approve invoices and I think some from the batch got sent out and some didn't which is so weird
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KevinJ of Kansas
05/08/2020, 4:52 PMOdd. Probably just a hiccup.
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Sean Murphy
05/08/2020, 5:31 PMCheck under Lists --> Mailing --> undelivered emails? If the email is in that list it will not send to them. Also on the Customer record make sure they are not Hard unsubscribed? one last thing, I know within a campaign if two records have the same email address it will only attempt to send the message once.
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KevinJ of Kansas
05/08/2020, 5:32 PMIt is my understanding that undelivered emails still act like sent messages on the communications tab - unless they have changed it in the last year
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Zareen
05/08/2020, 5:33 PMthat email was in the undelievered emails page!
Zareen
05/08/2020, 5:33 PMThank youu
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Sean Murphy
05/08/2020, 5:34 PMcorrect, however if the address has a previous failure it will not try to send again.
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Rebecca
05/08/2020, 6:30 PMthe email line has a REMOVE link and could have been removed that way. Go look at the communications tabl on the customer and see if it is there.