Anyone know why someone would not be able to see r...
# generalj
J-Mack
04/24/2020, 8:55 PMAnyone know why someone would not be able to see rows on a view if their role is capable of seeing them? They have the proper permissions and when I log in, I see the proper results. Am I missing some personal setting? This is very frustrating. It's an item view. They have tried checking "show inactives" just in case, but no avail.
c
Chloë
04/24/2020, 8:56 PMDid you check to see if there is a permission set within the field itself?
Chloë
04/24/2020, 8:59 PMWhen you say rows, do you mean from a saved search? Or fields on a form?
k
KevinJ of Kansas
04/24/2020, 9:05 PMCheck the filters section of the view as well
j
J-Mack
04/26/2020, 10:02 PMYes, a saved search used as a view. My user showed me a screenshot and he had no filters on.
m
MySuite
04/27/2020, 4:04 AMIs there a subsidiary or employee restriction set on the role?
j
J-Mack
04/27/2020, 2:11 PMWe don't have OneWorld and no restrictions on that role.
J-Mack
04/27/2020, 2:12 PMWhen I use the role, I see everything as expected, which is doubly frustrating. I even tested it with a different test user, same role and it shows up there, too.
k
KevinJ of Kansas
04/27/2020, 2:13 PMDepartment or class or location assigned to the user?
j
J-Mack
04/27/2020, 2:14 PMYes, those are filled out.
k
KevinJ of Kansas
04/27/2020, 2:22 PMAre they different than what's assigned to you?
j
J-Mack
04/27/2020, 2:24 PMI have given the test user the exact classifications as the person having trouble with the view. It works for the test user.
k
KevinJ of Kansas
04/27/2020, 2:27 PMAnd you are 100% positive the user hasn't done something to create their own view?
KevinJ of Kansas
04/27/2020, 2:27 PMSeems like a support ticket with NS.
j
J-Mack
04/27/2020, 3:58 PMPretty sure. It was the exact same one. Oh well, I'll open a ticket and hope for the best.
J-Mack
04/30/2020, 1:39 PMOpened a ticket and Support tried to shut me down. I pushed back a little. We'll see. (We only have Basic support).
k
KevinJ of Kansas
04/30/2020, 1:50 PMHave to phrase it very carefully to make it clear you are reporting a defect.
j
J-Mack
04/30/2020, 1:51 PMThey're investigating it. I pointed out that I looked at their canned SuiteAnswers articles and the problem remained. Persistence pays off. :)