This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

I'm having an issue with a particular customer refund not showing up in electronic bank payments.  I have 5 other refunds that look the exact same (and customers do too) and they're all showing. SuiteAnswers 28252 is definitely the same issue, but everything on the refund shows as it should based on that article. Any ideas or thoughts for things to look at? Pretty stumped here TBH.

Got it resolved. Apparently sometimes it just doesn't work for no reason and you have to uncheck/re-check and resave all the electronic bank payment customer settings (literally changed nothing) and then it magically works. Ah NetSuite :netsuite:

Yes, I have seen this many times sadly, I was hoping it would go away with the latest version but no. What I had to have our Finance dept do is validate the list vs aging every time (maybe they really should do that regardless :)) but almost every run some details need to be re-saved (mainly talking about Vendor side here)