Hi all! Have a Cybersource/Sales order/Cash sale question. So the accounting team does a Cybersource authorization on a saved credit card on a sales order. Then when billing, it goes to cash sale as it should. They now have a problem because they need to add shipping cost later. They can’t pay the total with shipping on the cash sale because it’s only authorized for the initial amount. If they add the shipping on the sales order, it won’t allow creating another cash sale. What is the best process for this situation? I mentioned not saving the credit card number on the customer so it does invoices instead, but not sure this is very good practice. Thoughts?

At that point it is really too late to add shipping because the CC has already been charged on the Cash Sale. Sales staff would need to ensure they are adding everything before invoicing. If you can catch before invoicing then a new Authorization can be done for a higher amount on the SO.

Do you mean a full higher amount?

Yes, you can redo the Auth on the SO for the full higher amount. The CC will still have the original Auth amount “pending” and you would need to go into the payment gateway and VOID the earlier Auth. That said, I would test to see: NS might be doing auto Voids now in this case.

Thanks Tim. I think we found a workaround. 1. get the Auth on the sales order 2. Edit the SO and remove the payment Method 3. Now the SO will be forced into an invoice and they charge the card again for the extra shipping. They can still use the previous auth code for initial amount because the auth event details remain on the SO.