@Jessica Bickis create a hyperlink field and update a list of cases with the new field mapped in the import and the SOs in there

Thanks! Will that field allow us to pull info from the SO in saved searches through the case form though?

try List/Record for that type of field

We have a list of Customer Transactions already on the case from as a sublist -- I was hoping to utilize that list. Thanks for the thoughts, I will explore these and maybe some dependencies to get this to work!