Hi all - when an email is sent out of NetSuite, does the response to that email go into netsuite as well as to the login user's emails inbox? (outlook etc)

I don't think the response goes to NetSuite as well.

recipient would have to click reply all

Thank you

It would depend on if you have enabled the

Capture Email Replies

fetaure (under "SETUP > COMPANY > ENABLE FEATURES > CRM")