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Title
z

Zareen

01/29/2020, 4:18 PM
Hi all - when an email is sent out of NetSuite, does the response to that email go into netsuite as well as to the login user's emails inbox? (outlook etc)
n

NickSuite

01/29/2020, 4:45 PM
I don't think the response goes to NetSuite as well.
j

Jacob Joyner

01/29/2020, 5:04 PM
recipient would have to click reply all
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Zareen

01/29/2020, 5:09 PM
Thank you
m

michoel

01/30/2020, 12:23 AM
It would depend on if you have enabled the
Capture Email Replies
fetaure (under "SETUP > COMPANY > ENABLE FEATURES > CRM")