Hi all - when an email is sent out of NetSuite, does the response to that email go into netsuite as well as to the login user's emails inbox? (outlook etc)
n
NickSuite
01/29/2020, 4:45 PM
I don't think the response goes to NetSuite as well.
j
Jacob Joyner
01/29/2020, 5:04 PM
recipient would have to click reply all
z
Zareen
01/29/2020, 5:09 PM
Thank you
m
michoel
01/30/2020, 12:23 AM
It would depend on if you have enabled the
Capture Email Replies
fetaure (under "SETUP > COMPANY > ENABLE FEATURES > CRM")