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Any advice?
# general
m
Any advice?
j
@Marygolds3 Sounds like the account is restricted to certain subsidiaries. Have you tried going to Lists > Accounting > Accounts and editing the account too see which subsidiaries it is restricted to?
m
it is not, i have the parent selected, and then include children
funny, on a different account, it is selected to 2 subs
but it shows properly
this is a brand new account bte
btw*
j
@Marygolds3 so you're trying to select the Accounts Receivable account on the customer invoice, correct?
and it's definitely an Account of type Accounts Receivable?
and is not restricted to a particular currency? (seems like you said no to this already, just confirming)
m
yes that is correct, yes correct, yes, correct
all correct
j
Do you have multiple accounting books?
m
yes
and the customer is new
no account books are selected on the account
j
hmm...should be okay then. Let me see if there's anything else I can think of. 🤔
Is everything okay with that customer record?
You have at least one currency assigned to it
m
currency is assigned to customer, yes
is that the issue?
j
I have had issues where if I didn't assign the right currency to a customer and then selected that currency on the transaction, that it wouldn't let me select the currency I wanted
but shouldn't affect the account list if it's not assigned a currency
m
i just recreated the same account in the sandbox, the same way as in production
and it does not show the account
for that customer
j
sounds like some sort of issue on the customer record then
m
i see.
j
Is that account available on the customer record to use as the "default receivables account"?
m
1 sec
no it is not
j
and you're 100% double-double sure that you selected the parent-most sub when you selected include children on the account
m
that is correct
the account is set to eliminate also
the other accounts that show are now
not
j
oh, yeah that'll be it
you can't post directly to an elimination account
that's for automated elimination entries
m
right.
okay got it
thank you very much
i appreciate the time and help
thank you
wait
the account shows for other subsidiaries
just not this 1
k
It sounds like you need to call NetSuite support
Or to make a new account
m
thats what i was thinking
j
I think I found it
m
i made a new account in sandbox and its not working
same way its not working in production
but i can post to that account with other subs
j
message has been deleted
m
yes, account is elimination account
so that makes sense
j
right so if your customer does not represent another subsidiary you cannot select that account, would be how I'd read that
does your one customer represent a subsidiary and your other one not?
m
I am double checking this
my customer that cannot see the account is in a subsidiary, the one that can see the account is in another subsidiary
j
to be clear: not the assigned subsidiary, the represents subsidiary
this
m
that field is inline text on my customer
i cannot select anything
not that way in sandbox, testing there now
represents subsidiary was made parent, but the account was not selectable.
resolved.
Thanks so much!
j
Okay, just make sure you understand the accounting implications of doing this: you are creating due to/due from when you select a customer that represents another subsidiary
m
that is correct
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