Is there a more native/simple way to change EMAIL action subject lines, based on subsidiary? Right now, we have it such that our original subsidiary's name is auto-populated into the subject line when we go to send an email from the transaction itself, I am not sure if that was programmed in via workflow or suitescript or bundle, or, if it is native netsuite feature. Either way, we have added a few subsidiaries and want the subject line spcific to the subsidiary

You can add {subsidiary} into the subject line and the subsidiary from the record will populate into the subject line (Assuming your running a transactions WF)

Designing an advanced template, how can I get this to not be grayed out?

Which one? Like all of items?

Yes, why is it greyed out? I am trying to create a custom sales order layout via advanced method

That's wierd, i've never noticed before but mine are greyed out too. I usually just manually enter those fields into the template. For example if I want the item description I would add ${item.description} or the Rate would be ${item.rate}

I tried that on one field and it returned an error message

which field? is it in your screenshot?

no i just started with the item field

yeah, that is odd, I've never noticed that but mine is the same way

Im wondering if we have to add a different record field from tthe list to activate the item fields

this doesn't answer why they are greyed out but gives the syntax to use

i could look up all the field IDs but I still want to solve the mystery haha

Yeah I agree that seems really weird. Maybe a support case??

yeah I will open one for the heck of it and share my findings