Hi all, I have a question about pulling a string out of a communication message in a saved search. The search displays cases that have a canned message that includes an email address. We are wanting to use a formula text field to pull the email address out of the text of the email. When the field "message text" is displayed in the SS it shows the content of the message. When you start doing some formula's it starts pulling out what seems to be HTML. Has anyone had anyluck extracting specific strings from a specific message under the communication subtab? We were using Subtring({message},100) and it would return a small string of HTML. When we check the length of {message} it's exactly 1000 characters which i assume is the display limit? Does anyone have any recomendations?