hey GM guys We are trying to send over txt files to a filese NetSuite Professionals #suitescript

hey GM guys... We are trying to send over txt fil...

Philip Denys

11/14/2022, 9:00 AM

hey GM guys... We are trying to send over txt files to a fileserver with N/sftp. in the very beginning this had no issue... now we are getting:

Copy code

{
   type: "error.SuiteScriptError",
   name: "FTP_CONNECT_TIMEOUT_EXCEEDED",
   message: "Timeout exceeded while establishing SFTP connection",
   stack: [
      "Error\n    at Object.beforeSubmit (/SuiteScripts/tungsten_inv/ue_create_invtxt.js:186:43)"
   ],
   cause: {
      type: "internal error",
      code: "FTP_CONNECT_TIMEOUT_EXCEEDED",
      details: "Timeout exceeded while establishing SFTP connection",
      userEvent: null,
      stackTrace: [
         "Error\n    at Object.beforeSubmit (/SuiteScripts/tungsten_inv/ue_create_invtxt.js:186:43)"
      ],
      notifyOff: false
   },
   id: "",
   notifyOff: false,
   userFacing: true
}

anyone got an idea on this error? couldn’t find it on suiteanswers :s

battk

11/14/2022, 10:13 AM

Errors

👌 1

❤️ 1

Philip Denys

11/14/2022, 10:22 AM

i’m guessing i need to add a timeout int that is higher that 20? 😅

Philip Denys

11/14/2022, 11:49 AM

wrong guess, you can’t go higher than 20

Sciuridae54696d

11/14/2022, 1:33 PM

probably nested try catch... its bad but it probably works?

👀 1

Philip Denys

11/14/2022, 2:14 PM

lets try that

Shawn Talbert

11/14/2022, 9:18 PM

I've seen this behavior recently as well - no changes on our side and a previously working solution is getting this timeout error.

👀 1

Shawn Talbert

11/14/2022, 9:18 PM

I suspect it's a NS thing

Philip Denys

11/15/2022, 8:08 AM

hmmm

Philip Denys

11/15/2022, 8:13 AM

yeah had it working earlier, but then... btw @Shawn Talbert did you use the recommended bundle 413267 for the connection tool? it doesn’t seem to work for us :/

Shawn Talbert

11/15/2022, 3:46 PM

The SFTP Connector SuiteApp failed in the same way, if that's the bundle you're referring to. I don't know the bundle id off the top of my head.

😓 1

ahmed saeed moawoad elmasry

12/17/2022, 12:17 AM

not sure, try adding below params as well

ahmed saeed moawoad elmasry

12/17/2022, 12:17 AM

this.serverConnect = function (bank) { log.debug('bank', bank) var connection = sftp.createConnection({ username: bank["USER_NAME"], passwordGuid: bank["PASSWORD_GUUID"], url: bank["IP_ADDRESS"], hostKeyType: bank["SSH_TYPE"], port: parseInt(bank["PORT"]), directory: bank["FOLDER"], hostKey: bank["SSH_KEY"] }); return connection }

ahmed saeed moawoad elmasry

12/17/2022, 12:17 AM

you can check the time out request on the server from sshd.config

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