Anyone having an issue lately with Work Orders not...
# administration
m
Anyone having an issue lately with Work Orders not auto-generating from a Sales Order line? I have verified all workflows and scripts are off, yet, any SO created is hit or miss whether the WO will be created. Note: all items do have Special Work Order Item checked.
d
We have an issue with WOs not being generated - but in our case, it's only when there's also a drop-ship/non-inventory item on the same order. We have a case open, but support are trying to attribute the issue to our custom scripting so far.
m
well, that is interesting.
I think we have the same exact issue.
d
Our case ID is 4657551. It'll be a help for us if someone else has the same issue, as support have spent hours trying to pin the issue to our scripting. We're fairly sure it's not and that either 2022.1 or an e-fix caused it.
m
For a quick minute, I thought I caused it with scripting, but ended up turning everything off, and still see same result
Question - can you duplicate the issue via the UI.
d
Yes, we can - WOs are normally released on order approval override, but don't get created if there's a drop ship on the same order.
m
Our issue is with discount lines with the WO item on the SO. We can reproduce in the UI as well. I will create a ticket and reference yours.
👍 1
Special Order PO's cause the same issue for us.
Our problem seems to be related non-posting discount line item under a work order line item, and it must contain a PO line as well. Spent hours on a zoom with them.
Defect 671255 :Work Orders Not Created Automatically when sales order is created. They gave it a U5 designation (3-4 months)
n
U5, wow! headbang
At least they gave it U5. Mine was U3 and the fix is with 1 year timeline 😄
d
Just asked support to clarify whether our issue should be attached to the same defect. Are you using Suitepromotions?
m
@NickSuite same issue? If so, the more people attached to the quickest defect, the greater possibility that we can upgrade the timeline. @Dominic B we do have suitepromotions enabled.
n
No, it was related to SuiteQL.