Hi folks - we have a customer which recently chang...
# integrationsa
Anuj Bhatt
09/20/2021, 6:44 PMHi folks - we have a customer which recently changed their Subsidiary Hierarchy (using the "Allow Changes to Subsidiary Hierarchy for..." feature). The side effect is that we're unable to identify a root subsidiary via our web services integrations. Has anyone else experienced this and knows how to resolve?
c
CD
09/20/2021, 6:57 PMI’d open a support ticket straight away
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Anuj Bhatt
09/20/2021, 7:07 PMThank you. Yep, we're doing that right now -- just hoping to see if folks have experienced the same. I suspect that we might need to re-establish the connection (via a bundle re-install).
c
CD
09/21/2021, 12:46 PMWhat did support say?
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Anuj Bhatt
09/21/2021, 2:08 PMNothing yet
Anuj Bhatt
09/23/2021, 6:24 PMNetSuite support is still figuring things out but we requested the client to un-install/re-install our bundle and that addressed the problem. Broadcasting in case someone else finds this useful!
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