Hello, I’m trying to display a message that retrieves the customer’s record comments on a record with a workflow. When I try to display {entity.comments} or try to put {entity.comments} value in a workflow field, I obtain a null value. Anyone has a clue about how to achieve that ?

Where are you trying to get it ? On a transaction?

hey, it was from the customer (entity) record directly, when editing/creation a new invoice. So when I try to display the message with {entity} it works, but when I try to display the comments {entity.comments} it only displays the entity ID.

Field ID on native comment field is just comment

Could you elaborate please ? Field ID on which record (customer or transaction) ?

Customer record field id

I’m pretty sure it’s {entity.comments} not comment.