Hi team, have had a custom sublist showing on the ...
# general
c
Hi team, have had a custom sublist showing on the Related Records tab of sales transactions for a while and it has previously always shown as the last sublist, however it has now started showing as the first and default which is causing confusion with users who are used to navigating to the Related Records tab and seeing the related records sublist, but are now seeing the custom sublist (which is only Pick Tasks) first. Has anyone else noticed this behaviour, or any suggestions on how to rearrange? There are 3 standard sublists I can re-arrange in the transaction form, but the custom sublist only shows in the Custom Sublist customisation screen, and these two screen don't seem to interact.
p
The issue sounds like NetSuite has changed the rendering/order of the custom sublist on the Related Records tab, while the standard sublist order and Custom Sublist settings are controlled separately. I can troubleshoot the form/custom sublist configuration and identify why the Pick Tasks sublist is now appearing first, then adjust the setup so Related Records displays in the expected order for users. @cweier