Aaron McCausland
07/14/2026, 2:42 PMCeligo AI
07/14/2026, 2:42 PMAI generated answer (using internal Slack threads):The error "Invalid account reference key 123 for subsidiary 456" during a CSV import of Journal Entries could occur due to several reasons: 1. Incorrect Internal ID: The error message indicates that the system is unable to find the account with the internal ID 123 associated with the subsidiary with the internal ID 456. Ensure that the internal IDs used in the CSV file are correct. 2. Inactive Account or Subsidiary: The account or subsidiary might be inactive. Even though you mentioned that both the account and subsidiary are active, it's worth double-checking. 3. Access/Permissions: The role of the person performing the CSV import might not have the necessary permissions to access the account or subsidiary. The role should have 'Full' level permission for 'Lists -> Accounts' and 'Lists -> Subsidiaries'. Also, the role should have 'Create', 'Edit', and 'Full' level permissions for 'Transactions -> Make Journal Entries'. 4. Incorrect CSV Format: There might be an issue with the CSV file format or the way the data is structured. Ensure that the CSV file is properly formatted and the data is correctly mapped. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
07/14/2026, 2:42 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.887512207
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.864501953
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.863952637
Celigo AI
07/14/2026, 2:42 PM