whats the native way of communicating back orders to customers?

AI generated answer (using internal Slack threads):

The native way of communicating back orders to customers in NetSuite involves several steps and features. Firstly, when entering a Sales Order, if the quantity entered is greater than the quantity available, NetSuite will display a pop-up message indicating the available quantity, the quantity back ordered, and the quantity on order. This is a standard feature of NetSuite and cannot be turned on or off. Secondly, to manage backorders and prevent them from automatically moving to the fulfillment queue when inventory comes in, you can adjust the "Default Commit Option on Sales Order" setting in Accounting Preferences > Order Management. By setting this to "Do Not Commit", inventory will not be committed to a sales order until you manually commit it. Additionally, you can use the Supply Allocation feature to manage your supply chain and backorders. This feature allows you to allocate your available supply to your orders based on your business rules. If you're not using Demand Planning, you can also use the Supply Chain Snapshot feature to get a snapshot of your supply chain status. Finally, to notify users when their orders are no longer back ordered, you can create a search that emails users. This would require associating users with the order, such as a sales rep, and utilizing available or committed columns. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******