Hi Everyone, we have an employee record in NetSuit...
# general
v
Hi Everyone, we have an employee record in NetSuite whose email address is currently listed under Bounced Email Addresses. This employee is a former consultant who no longer works with our company. However, the employee record has been kept active because the user originally created and configured a large number of scripts, workflows, saved searches, reports, and bundles that are still actively used in our account. Before making any changes, I would like to understand the potential impact. If we mark this employee as inactive, will NetSuite stop sending notifications to the invalid email address, or could existing workflows, scheduled searches, reports, or scripts still attempt to send emails to that address? Additionally, would replacing the email address with a valid one (or removing the email address from the employee record altogether) have any impact on the existing customizations, ownership, execution, or functionality of the scripts, workflows, saved searches, reports, and bundles originally created by this user? Has anyone encountered a similar situation, and what would be considered the safest or recommended approach?
j
Always worth doing some testing in sandbox, because you never know what craziness someone built in their scripts or workflows, but in the general NetSuite sense everything should still work fine. The only thing I've definitely seen break in this scenario is saved searches that are set to email out "from" the inactivated employee.
Also, the fact that they are on the bounced email address list means they are the recipient of emails somewhere. You're going to want to dig in and find out what is/was going to their email. Inactivating employee records is kind of unrelated to the bounced list, TBH.
v
Thanks @James Morris