I'm trying to follow the Help Article here: <https...
# ai-netsuite
n
I'm trying to follow the Help Article here: https://suiteanswers.custhelp.com/app/answers/detail/a_id/1024787 But I dont see the "*Narrative Insights* subtab". We are on 2026.1 If there an undocumented step that I am missing? Thanks in advance.
r
It should be there on 2026.1 not sure why it’s missing.
m
I don't have it either if that helps you any.
r
Seems to have been removed possibly in the settings but also the feature I’m not seeing
The button isn’t on support cases anymore
I see it on customer 360 though
n
I think the documentation is wrong. I just texted a buddy who has generate insights button on transactions and he doesnt have that tab either but my instance is missing generate insights button
m
I used to have the button, but seems to have disappeared.
r
Same
c
Weird. We have it on ours
n
it showed back up today!
🙌 1