We had ChatGPT connected to the MCP SuiteApp - and...
# ai-netsuitek
Kristy Kapsner
04/20/2026, 4:53 PMWe had ChatGPT connected to the MCP SuiteApp - and were actively using it. As of Friday, we no longer see it in the list of Apps? Any ideas? We don't get our 2026.1 update until Thursday so that's not it. #C298P0BCK
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Ryan Longenecker
04/21/2026, 8:33 PMHey @Kristy Kapsner was this setup in a single Chatgpt account or multiple? Is it missing in all or just one account?
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Kristy Kapsner
04/21/2026, 8:34 PMit was in our business account, active on multiple users. at least 4 users cannot see it, one is currently using it.
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Ryan Longenecker
04/21/2026, 8:35 PMone account can still access it and 4 can’t? Is that right
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Kristy Kapsner
04/21/2026, 8:35 PMWell, as far as I'm aware. I'm the workspace admin & I can't use it, but one of our users was just on a call with me using it. Previously we had 4-5 people using it routinely.
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Ryan Longenecker
04/21/2026, 8:36 PMOk. Can you see it as the admin?
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Kristy Kapsner
04/21/2026, 8:37 PMI can see that its enabled under workspace settings but I cannot connect to it it in a chat or see it in my list of apps
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Ryan Longenecker
04/21/2026, 8:38 PMHave you tried disconnecting it and connecting it again yet?
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Kristy Kapsner
04/21/2026, 8:40 PMimage.png
Kristy Kapsner
04/21/2026, 8:40 PMI can't even see it now
Kristy Kapsner
04/21/2026, 8:40 PMas admin.
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Ryan Longenecker
04/21/2026, 8:41 PMCan you confirm with that other user if they can still access it?
Ryan Longenecker
04/21/2026, 8:41 PMIs your developer mode still turned on?
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Kristy Kapsner
04/21/2026, 8:42 PMwhere do I check that again? We've only just started using this
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Ryan Longenecker
04/21/2026, 8:45 PMSettings, apps & Connections, advanced settings, “developer mode”
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Kristy Kapsner
04/21/2026, 8:46 PMI turned it on & still don't see it.
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Ryan Longenecker
04/21/2026, 8:51 PM@Kristy Kapsner this would have been added as a custom app with developer account turned on. Guessing developer mode was turned off and now you might need to create the custom app again to connect to your NetSuite.
Ryan Longenecker
04/21/2026, 8:54 PM@Kristy Kapsner NetSuite’s documentation now says this: “Important
As of March 4, 2026, ChatGPT has changed the way their Callback URL works from static to dynamic. This change means that NetSuite can no longer support an integration record with a static Redirect URI, and a new integration is now needed for every new connection of ChatGPT to NetSuite. Connections that were established before March 4, 2026 will continue to function. In SuiteAnswers you can find information about How to connect ChatGPT to NetSuite using the NetSuite AI Connector service.”
Ryan Longenecker
04/21/2026, 8:54 PMThis is probably why it broke
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Kristy Kapsner
04/21/2026, 8:55 PMokay, thats probably it. We set it up right abou tthen...
Kristy Kapsner
04/21/2026, 8:55 PMthank you!
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Ryan Longenecker
04/21/2026, 8:55 PMno problem
Ryan Longenecker
04/21/2026, 8:55 PMSide note, I highly recommend switching to Claude if you’re company allows it
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Ryan Longenecker
04/21/2026, 8:56 PMAlso let me know if you ever need additional support, we have an AI starter package we offer and can help get setup if needed
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Kristy Kapsner
04/21/2026, 8:56 PM100% - we have 5 seats on Claude & 14 on ChatGPT... trying to figure out what works best for us & how to move legacy GPT's over to Claude easily
Kristy Kapsner
04/21/2026, 8:56 PMAwesome, thank you
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Ryan Longenecker
04/21/2026, 8:56 PMMake sense, Claude has a great import tool and Chatgpt has a great export tool to move from chatgpt to claude
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Kristy Kapsner
04/21/2026, 8:57 PMgood to know
Kristy Kapsner
04/21/2026, 8:57 PMlots of hours invested over the past 18 months with Chat
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Ryan Longenecker
04/21/2026, 8:57 PMI’m sure. ChatGPT’s export is a full export
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