Invalid Custom Form Reference Key XXX after import...
# ask-stanley-ai
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Invalid Custom Form Reference Key XXX after import parent item but some items are imported
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AI generated answer (using internal Slack threads):
The error "Invalid customform reference key XXX" typically occurs when you're trying to import data into NetSuite using a CSV file and the system can't find the custom form with the specified internal ID. This could be due to several reasons: 1. The custom form with the specified internal ID doesn't exist. 2. The custom form is inactive. 3. The custom form is not set as the preferred form. Here are some steps you can take to resolve this issue: - Check if the custom form with the specified internal ID exists in your NetSuite account. You can do this by navigating to the custom form list and searching for the form using its internal ID. - If the form exists, make sure it's active. You can check this by opening the form and looking at its status. - If the form is active, make sure it's set as the preferred form. You can do this by opening the form and checking the 'Preferred' checkbox. In the case of the "Invalid Parent Reference Key" error, it usually means that you're trying to import a job record without associating it with a customer. In NetSuite, a job must be associated with a customer. So, you need to make sure that you're setting the customer field correctly when you're doing your import. If you're using internal IDs, make sure you've changed the data type in the import to reflect that. If you're using names, make sure the customer name is exactly as it is in the system. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.849121153
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.836547852
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.834472716
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