Hi guys, I’d like to know if any of you have built a chatbot inside(suitelet chatbot) NetSuite where a customer can make inquiries based on information from their own environment. I understand that with MCP, through their own Claude or ChatGPT interfaces, you can make certain queries, but the client is requesting that it be inside Netsuite. The only thing I could think of was using the N/llm module, but as far as I know it uses Netsuite’s own model (Cohere). Still, I wanted to explore the possibility of using Claude, since it’s a client requirement ablobglarezoombutfast. Could anyone maybe give me some guidance on this?

Make them define what "inside" would mean.

@C_Billings Like in a suitelet, where they can use the chatbot

There’s probably a way to mirror Claude inside of NetSuite with a developer but also they can wait for NetSuite Next. Ask Oracle is going to provide exactly this once it’s released. Claude connection with NetSuites MCP standard tools is free but you need a pro Claude account. It’s a really easy setup and have clients using it. The best thing you could do is get Claude setup then add a link to Claude in NetSuite to open in a new tab. They can use n/llm but you have to use it in specific scripts and use cases to provide a prompt and answers. I’ve built JE summaries, transaction summaries, support case summaries etc. Happy to discuss these options anytime

@Ryan Longenecker Yes, I ran a test using Claude’s MCP, where you can perform certain queries, but I believe it doesn’t have full context of the environment—only limited information. Currently, the client wants to review and compare historical pricing of their sales, which they previously handled in a more manual way. The idea now is to have this type of chatbot where they can ask questions directly. When reviewing the

N/llm

module, I saw that it uses a Netsuite llm model, which could potentially work for now until Netsuite Next is available, as you mentioned. My idea was to create a Suitelet that mimics a chat interface where the client could ask these types of questions, but I’m not sure how viable that approach would be. This is my first time working with this module, so any guidance or help is appreciated

You should be able to use Claude if it has the right role permissions. This would be the easiest and quickest solution. If you build something with n/llm this would be a lift but possible with the right developer skills.

@Ryan Longenecker do you have documentation for Claude’s use case? or maybe some kind of guide on what steps I should follow?

Hey @Piero Loza Palma here’s a few blogs I wrote about setting up MCP with prompts and also one about n/llm. https://collectivemindtechnologies.com/blog/netsuite-ai-connector-setup-guide/ . https://collectivemindtechnologies.com/blog/netsuite-ai-artificial-intelligence-for-erp/ Happy to discuss anytime.

@Ryan Longenecker thanks! This is helpful. Ill back to you in case i have some questions 😄

Sounds good @Piero Loza Palma. Happy to discuss.