I have a situation where someone updated the wrong...
# general
m
I have a situation where someone updated the wrong pricing on subscriptions, then created invoices. It looks like I can’t update the invoice line prices because they are attached to the subscriptions. What is the process to reverse this and get the correct pricing? Do i need to delete all the invoices that were created?
p
Are they posted in the lot. If they’re still open, can you just void them or even delete them the invoices if not, or you’ve already accepted payment can you credit them and then try to change the subscriptions? I think you need to reverse the impact of the invoices before you can change the subscription, but I might be wrong.
m
@Patrick Olson They are all open. They were just created.