Anyone tried doing a saved search on a support cal...
# general
a
Anyone tried doing a saved search on a support call(support case) with a filter criteria being the company(customer's internal id)? I looked at records catalog and it really has a company field but I cant have company in the filter criteria, it does but it's options are 'has keywords', 'starts with' 'contains' etc. Instead of anyof. I also tried doing suitescripts to do a search using n/search module, and searching support calls with a specific customerId and it doesn't seem to work? Even though the customerId I specified have lots of support calls. Thanks for the help
m
When adding the filters scroll to the bottom of the fields list and select Company Fields…. Then a new pop up will show and select Internal ID from that list
You could also try Parent Fields…. Or Entity Fields…. If those exist