Kenneth Jules
10/17/2025, 6:32 PMCeligo AI
10/17/2025, 6:32 PMAI generated answer (using internal Slack threads):Based on the conversations, there could be several reasons why the emails are not being sent from workflows after a sales order is saved: 1. Trigger Timing: The timing of the trigger could be a factor. If the trigger is set to 'before record submit', it might not work as expected. The trigger should be set to 'after record submit' to ensure that the email is sent after the sales order is saved. 2. Workflow Conditions: If there are conditions set in the workflow that are not being met, the email will not be sent. For example, if the 'to be emailed' field is set to 'No', the email will not be sent. Make sure that the conditions set in the workflow are being met. 3. Multiple Emails: If there are multiple emails to be sent based on different conditions, it could be that the first email is triggering the 'on create' event, making the next email unable to send. In this case, you might need to adjust the conditions or the order of the actions in the workflow. 4. Saved Search Criteria: If you are using a saved search as the criteria for sending the email, make sure that the search is set up correctly and is returning the expected results. If the search is not set up correctly or is not returning the expected results, the email will not be sent. Remember to always test your workflows thoroughly to ensure they are working as expected. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
10/17/2025, 6:33 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.849304318
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.843566895
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841674805
Celigo AI
10/17/2025, 6:33 PM