Shelby Owens
10/17/2025, 6:31 PMCeligo AI
10/17/2025, 6:32 PMAI generated answer (using internal Slack threads):Based on the conversations provided, there is no direct mention of a way to natively remove the hierarchy on the standard contact field on a support case record. However, there are discussions about removing certain links on a Contact record to a Company in script, which might be done using the
record.detach method as per the NetSuite documentation. But this doesn't directly answer the question about removing the hierarchy on the standard contact field on a support case record. Therefore, the answer to your question is: 'Sorry, unable to answer this one.'
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Disclaimer:
This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes.
******Celigo AI
10/17/2025, 6:32 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824523926
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.814453185
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.814331055
Celigo AI
10/17/2025, 6:32 PM