Has anyone been experiencing issues with people responding to emails sent from users via Netsuite (ie: Vendor bill approval)? We send the email out of NS and they are reply "approved" and it can get approved. It has worked for years, but recently people are getting bounce backs. We use Gmail and I had 2 users send me their original email, their reply, and screenshot what it looks like when they click reply. For the successful users when they reply it has the messages email that's been spoofed with the original senders name in the "to" textbox. (typical behavior) For the failures when they click reply, it just says "system@send-via-netsuite.com" even though the original email they received looks identical in both cases. I am not sure what is causing the difference between the users. This just seemed to start happening in Jan 22

Sounds like a case to NS - however, I would look at your integrations to see if there are any errors showing

@Chris for the unsuccessful users can yo check if they have a "from" email setup in NetSuite under Home->Set Preferences->General?

^ my first guess as well

The couple of users it has failed on do not have access to NS. They have an employee records with their associated email address. According to a SuiteAnswers that should be all they need and this setup has worked for years prior. I am going to call Netsuite Support to see if they are able to tell me what's going on. Thanks