Is there a feature that I need to enable that woul...
# administrations
screnshaw
10/28/2021, 5:46 PMIs there a feature that I need to enable that would allow us to override a sales order payment hold and fulfill?
Receiving this error when trying to fulfill. "This sales order cannot be fulfilled because it has a payment hold"
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Samantha Preston
10/28/2021, 5:49 PMis the SO already in the system or are you trying to put a SO in for a customer that is on hold?
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screnshaw
10/28/2021, 5:50 PMit's already in the system
screnshaw
10/28/2021, 5:54 PM@Samantha Preston When we are fulfilling a sales order, we are getting a "This sales order cannot be fulfilled because it has a payment hold"
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Samantha Preston
10/28/2021, 5:58 PMDo you have permission to edit? There should be an override payment hold button on the transaction
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screnshaw
10/28/2021, 6:18 PMI believe my collegue clicked it as it is no longer there. But we still can't fulfill because it says it's on hold
screnshaw
10/28/2021, 6:19 PMI can hit fulfill, but once I hit save I get that error mentioned above
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Samantha Preston
10/28/2021, 7:10 PMCheck the Hold on the customer's record
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