One of the user doesn't see the "save" button on t...
# administrationn
NickSuite
10/22/2021, 6:37 PMOne of the user doesn't see the "save" button on the saved search. Why? I have given them Perform Search and Publish Search permissions.
c
CD
10/22/2021, 6:39 PMWho owns it? Is allow users to edit set on it?
n
NickSuite
10/22/2021, 6:46 PMHe is creating it.
NickSuite
10/22/2021, 6:46 PMHe can "submit" it to run and show results... but there is no Save button.
c
CD
10/22/2021, 6:47 PMDownload the permissions excel spreadsheet from help/suiteanswers and search for it
n
NickSuite
10/22/2021, 6:49 PMsearch for what?
NickSuite
10/22/2021, 6:49 PMDownloaded the sheet.
c
CD
10/22/2021, 6:50 PMSaved search
s
Sam-I-Am
10/22/2021, 7:26 PMpermission = publish search
n
NickSuite
10/22/2021, 7:30 PMI have added that permission
k
KevinJ of Kansas
10/22/2021, 7:34 PMpublish search shouldn't have that impact - it only allows them to check the public checkbox
KevinJ of Kansas
10/22/2021, 7:34 PMmake sure perform search is full, and not view
KevinJ of Kansas
10/22/2021, 7:35 PMif there is a "run unrestricted" checkbox on the search the user is trying to edit checked - they shouldn't be able to save it
KevinJ of Kansas
10/22/2021, 7:35 PMuser also needs to be sure to log out and back in after edit on their role
n
NickSuite
10/22/2021, 7:39 PMLog out and log back in - done.
NickSuite
10/22/2021, 7:39 PMUser is trying to create the saved search. Not edit any existing one.
NickSuite
10/22/2021, 7:41 PMPerform Search is Full.
k
KevinJ of Kansas
10/22/2021, 7:57 PMWhat's the record type they are trying it on?
KevinJ of Kansas
10/22/2021, 7:58 PMSide note - it is very possible for roles to get bugged when assigned to users. It's not frequent - so if someone else with the same role can create/save searches, I'd try removing it from the user and adding it back.
n
NickSuite
10/22/2021, 9:11 PMI tried assigning that role to me. Same issue.
NickSuite
10/22/2021, 9:11 PMTransaction record. JE.
k
KevinJ of Kansas
10/22/2021, 10:00 PMI presume they have the "find transaction" permission?
KevinJ of Kansas
10/22/2021, 10:01 PMnot that it should cause the behavior... but stretching for ideas
c
CD
10/22/2021, 10:14 PMPermissions are up there when considering the worst bits of NetSuite
k
KevinJ of Kansas
10/22/2021, 10:22 PMI don't generally have too much heartache with it.
KevinJ of Kansas
10/22/2021, 10:23 PMBut this is an oddball one for sure
n
NickSuite
10/23/2021, 1:57 PMIt sure is.
NickSuite
10/23/2021, 1:57 PMThe search works. It shows the results. But the user doesn't see the save button. Only Preview.
r
Rebecca
10/28/2021, 6:37 PMhave you done a screenshare with the user? to make sure she is not just missing something?
n
NickSuite
10/29/2021, 5:36 AMI did. I even assigned the role to myself. Same issue.
k
KevinJ of Kansas
10/29/2021, 2:05 PMI would be tempted to remove the perform search permission - save it. Log in and see if it goes away completely - then re-add the perform search permission to the role to see if that fixes it
KevinJ of Kansas
10/29/2021, 2:06 PMotherwise - I'm probably just spinning up a new role from scratch
n
NickSuite
10/30/2021, 2:26 PMPerform Search permission was not there when the issue occurred. I added it hoping to remedy the problem. But it didn't work.
3 Views