Does anyone know of any inbuilt functionality around setting time zones / knowing timezone differences? We'd like to start logging the time a call is received by our customers and it would be great if there was a way for a time zone to be worked out from the address/zip code and then compare this to the timezone of the employee making/logging the call

there isn't any inbuilt option for this as far as I know. Time zone can only be set at the company level. You can custom build some solution my having a time zone custom field in employee and customer record and use those value to calculate lag time, should be quite easy, might be able to without much scripting

Can’t each user set their time zone under preferences? Don’t scheduled workflows use the user’s time zone? Wouldn’t that mean that reports would do so also? I come from adtech and time zones are a study in themselves!

When you report on Date Created it’s going to return the time in the reporter’s time zone. Maybe you could compare that to employees based on their employee record “Location”. Using CASE WHEN location then some standard time adjustment. If it’s on the right track then you could automate that time difference calc.

Thanks all! This is roughly what I was planning to do anyway. Like you say it shouldn't be too hard to set up some basic logic, I was just hoping NS had some inbuilt functionality

We set the time zone on the users preferences. This translates all the dates into there time zone. seems to be working well for us.